Pure Air Returns Policy

At Pure Air, your satisfaction is important to us. However, due to the nature of our products and for hygiene and safety reasons, we maintain a strict no-returns and no-refunds policy.

All Sales Are Final

Please note that all purchases made through Pure Air are final. We do not offer returns or refunds for reasons including (but not limited to):

• Change of mind
• Incorrect flavour or variant selection
• Unmet personal expectations
• Personal dissatisfaction with a flavour or the overall flavour experience
• Minor aesthetic or packaging variations

Flavour preference and the overall sensory experience are subjective and vary from person to person. While many customers enjoy our products, we cannot guarantee that every individual will enjoy every flavour. For this reason, we do not offer refunds or exchanges based on flavour preference or dissatisfaction with the flavour experience.

Damaged or Faulty Items

We take product quality and delivery standards seriously. If your product arrives physically damaged, defective, or is not functioning as intended upon delivery, you must notify us within 48 hours of delivery.

To report a damaged or faulty item, please email us at info@pure-air.co.za.

Please include:

• Your full name and order number
• A detailed description of the issue
• Clear photographs or videos showing the fault or damage, along with the original packaging

Once reviewed, we will assess the issue. Where we determine that the product is genuinely faulty or physically damaged, we may offer a replacement or store credit at our discretion. Refunds or replacements will not be provided where the issue relates solely to flavour preference or dissatisfaction with the flavour experience.

Incorrect Orders

If you believe you've received the wrong item, please contact us within 48 hours of delivery. We will work with you to correct the issue as quickly as possible.

Contact Us

Questions about our Returns Policy? We're here to help.

Email: info@pure-air.co.za